Self-Exclusion Policy and Player Protection at CrownGreen
CrownGreen provides a voluntary self-exclusion tool blocking account access for a minimum of 6 months or indefinitely. Unlike temporary cooling-off breaks, self-exclusion enforces strict service restrictions and can be activated anytime via account settings by 18+ Irish players. For external support, contact Problem Gambling Ireland at 089 241 5401.
Understanding Cooling-Off vs. Self-Exclusion
CrownGreen provides two account restriction options: temporary Cooling-off (days to weeks with automatic account resumption) and binding Self-exclusion (minimum 6 months to indefinite). Unlike Cooling-off, Self-exclusion completely blocks account access and cannot be canceled before completion. Both options restrict deposits, gameplay, and promotions. For external assistance, contact Problem Gambling Ireland at 089 241 5401.
How to Request Self-Exclusion
Players based in Ireland can activate self-exclusion through two straightforward methods to restrict account access and prevent further participation. The process ensures immediate protection once the request reaches the system.
- 1Logging into the account: Access the account area through the main website login page;
- 2Navigating to responsible gaming settings: Locate the self-exclusion option within account settings or responsible gaming tools;
- 3Selecting the exclusion period: Choose the desired timeframe for restriction (6 months, 1 year, or permanent);
- 4Confirming the request: Submit the form to activate self-exclusion immediately;
- 5Emailing support@CrownGreen: com. Send a message stating the intention to activate self-exclusion;
- 6Providing account details: Include username, registered email address, and requested exclusion duration;
- 7Receiving confirmation: Wait for the support team to process and confirm the restriction;
- 8Understanding restrictions: Account access freezes immediately, marketing emails and SMS stop, and attempts to open new accounts during the exclusion period face blocking where identified.
Financial Balance Return and Restrictions
Players who activate self-exclusion at CrownGreen Casino retain the right to access real-money funds held in EUR. Standard KYC procedures apply before the processing of balance returns. Bonus balances attached to accounts face removal according to promotional terms and general conditions stated across the website. The table below outlines treatment protocols for different account situations.
| Situation | Treatment |
|---|---|
| Real funds in EUR remaining at self-exclusion | Returned after standard KYC verification |
| Bonus funds on account | Removed according to general terms |
| New deposits during exclusion | Blocked completely |
| Bet placement during exclusion | Not allowed |
| Withdrawal requests | Require identity verification per existing account rules |
Duration and Access After Self-Exclusion
Players can activate self-exclusion for minimum periods starting from 6 months and extending up to indefinite durations:
- Minimum period: Self-exclusion begins at 6 months and cannot be cancelled or shortened once activated;
- Extended periods: Options include 12 months, 24 months, or longer fixed terms;
- Indefinite exclusion: Players can select permanent self-exclusion without a set end date;
- Post-expiry process: A cooling-off period applies when the term finishes, and account reactivation requires manual review;
- Return procedures: Any request to restore access after indefinite self-exclusion requires explicit written confirmation from the player.
Support Available for Players in Ireland
Players in Ireland who feel control slips away can seek confidential help from Problem Gambling Ireland at 089 241 5401. This organisation provides expert guidance and resources to address concerns. CrownGreen services remain strictly available for those aged 18+ in Ireland, reinforcing responsible access standards.
FAQ
Can I shorten or cancel my self-exclusion period?
Players cannot shorten or cancel a self-exclusion once confirmed. The chosen self-exclusion period must expire fully before any account access review becomes available.
What happens to my bonuses and marketing messages?
Active bonuses will be removed from the account during self-exclusion in accordance with general terms. The platform removes players from promotional lists to stop all marketing communications.
How is my account handled at the end of self-exclusion?
The account does not reopen automatically when self-exclusion ends. Players must confirm in writing that they wish to return and pass required checks before access is restored.
Who can I contact in Ireland for additional help?
Players can contact Problem Gambling Ireland for independent support. The platform also accepts enquiries at [email protected] regarding self-exclusion status or available safer-play tools.